livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution to customer service centres in all major industries including Banking and Finance, Airlines, Insurance, Superannuation, Education, Health and Government.
With livepro, organisations have reliable answers to even the most complicated customer questions in an instant. livepro is the perfect single source of truth thanks to its easy to use powerful search feature, able to deliver quick and consistent answers through any channel the customer seeks information, whether its via phone, email, front counter, website, self-service, live chat or even modern virtual assistant.
Key features of livepro’s leading Enterprise CX Knowledge Management solution:
- Process guidance & Workflows
- Smart Search & Suggestions
- Training Modules & quizzes
- Publishing Workflows with Rocket Search
- Analytics & Reporting
- Multi-Language Support
- Mobile Device Support
- Single Sign-On (SSO)
- Document Uploading
Full feature list here & Fact Sheet