When a person starts a new job, the business’ first task is to up-skill their new employee. This requires giving them the skill set needed to successfully undertake their role. The new employee may initially experience process-related challenges as part of their role. However, the employee can overcome these challenges with the training that their employer provides.
Similarly, a Digital Worker is given a set of instructions for it to follow, enabling it to accomplish the task at hand. These rules mirror the same steps actioned by an employee carrying out the same task. If an issue (exception) occurs, the Digital Worker handles the issue like their Human counterpart would, working to ensure tasks are complete.
The Digital Worker is given either a specific role to focus on; i.e. work on one business process, or is utilised across a number of processes. This therefore frees up your Human workforce to focus on areas where more complex, cognitive thought is needed.