Sydney & London – October 12, 2020 – Mobile Cloud and livepro are pleased to announce they have entered a strategic partnership across EMEA, combining Mobile Cloud’s industry leading CX RPA management consulting services with livepro’s world class Enterprise CX Knowledge Management solution.
With technology playing an increasingly critical role in every aspect of business, companies recognize that they need to accelerate the enablement of their Knowledge solutions to ensure they remain on the competitive vanguard. The Mobile Cloud and livepro partnership bring together deep skills in business and technology consulting, customer experience transformation and knowledge solution product ideation, to help support clients through successful implementations.
The livepro knowledge management solution is designed to be accessed by the contact centre, customer self-service, HR, employee training-inductions and just about every department within your organisation. The same, consistent answers and knowledge delivered every time.
When companies implement Knowledge Management (KM) solutions that provide “controlled knowledge” to customers, they are 34% more likely to improve customer satisfaction compared to those that use other KM solutions.
livepro and Mobile Cloud will provide a full range of Knowledge Management Solutions from start-up Knowledge Base Software to Premium Multi-channel Knowledge Management Systems for corporate and government enterprises. Adaptive to your workforce and fully able to integrate with your existing systems including Zendesk, NICE, Genesys PureCloud, Slack, WordPress and more.
Following on from this new partnership, Mobile Cloud will be launching KaaS a fully managed Knowledge as a Service proposition, that will provide livepro, and all the resources required for the successful day-to-day management of a Managed Knowledge Solution. In a single monthly price.
About livepro
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution to customer service centres in all major industries including Banking and Finance, Airlines, Insurance, Superannuation, Education, Health and Government.
With livepro, organisations have reliable answers to even the most complicated customer questions in an instant. livepro is the perfect single source of truth thanks to its easy to use powerful search feature, able to deliver quick and consistent answers through any channel the customer seeks information, whether its via phone, email, front counter, website, self-service, live chat or even modern virtual assistant.
Key features of livepro’s leading Enterprise CX Knowledge Management solution:
Summary
- Process guidance & Workflows
- Smart Search & Suggestions
- Announcements
- Training Modules & quizzes
- Publishing Workflows with Rocket Search
- Analytics & Reporting
Access Options
- Multi-Language Support
- Mobile Device Support
- Single Sign-On (SSO)
- Document Uploading
Full feature list here & Fact Sheet
“See for yourself how our leading knowledge management solutions are helping organisations find a single source of truth. Creating happier customers, improved staff retention and drastically cutting costs in your contact centre and by allowing customers to answer their own questions through livepro’s easy to instal self-serve portal.”
Read more about livepro’s leading Enterprise CX Knowledge Management solution and approach.
With UK offices in Brighton, London and Leeds, and others in EMEA and North America, Mobile Cloud aims to be a market leading CX and Automation Consultancy Specialist, working with global businesses that need RPA led automation guidance. Mobile Cloud also delivers Managed Services and an Employment Consultant Model (ECM) for those that require long and short-term, temporary and project-based resource.
